Building great client relationships is something all business, small or big, should have as a top priority. Reputation and good work ethic are not enough in today’s competitive business environment so businesses have to aspire to create the best customer experience and also to build strong relationships that will allow the business to develop and conquer new territories. There are countless tactics businesses can use to build stronger and long-lasting relationships with their clients, but the simple ones are usually the most effective and if you want to have this as a priority next year, here are 3 ways to improve client relationships in 2017:
Understand The Requirements And Be Honest
This is more of a 2in1 advice but you cannot have one without the other in the business world. Also, it may seem like common sense but most businesses tend to say what the customer wants to hear instead of being honest and telling the truth about a requirement or a problem that needs to be handled. This is a recipe for disaster so, in order to avoid not being able to deliver what they promise, businesses need to make sure the brief or the clients’ requests are clear and that they will be able to deliver a viable solution or product to satisfy the clients’ needs.
Set realistic expectations and communicate effectively in order to build trust and to make sure that there are no misunderstandings along the way. Keep your clients updated about the process of delivering the end product and make sure they understand the information you provide.
A happy client knows what to expect and a timeframe for the product/service they need. Depending on the type of business you run, you can offer previews, samples or updates during the process to make sure the clients will get what they need and expect.
Make sure you know your clients’ preferred methods of communication and try to respect them. This may seem like a burden but on the long run it will build strong client relationships.
Evaluate Client Satisfaction
You might think you are doing an amazing job at building and improving client relationships, but what better way to guarantee you are on the right path than to measure client satisfaction?
You cannot improve without knowing how to improve so don’t be afraid to ask your clients for feedback. This is a great way to show them that you care about their experience and that you are willing to work on your business relationship.
The best way to measure client satisfaction is to use both quantitative and qualitative research techniques because they will offer a better image of the relationship between you and your clients.
Once you have the information, be sure you discuss changes you can implement in order to make future collaborations better for everybody involved and find ways to improve your services or products. It’s not an easy task, but this is the best and easiest way to make sure you improve your client relationships. Sure, you will find those clients that are not satisfied no matter what, but you will also find people who are genuinely interested in providing accurate feedback and that is invaluable.